Farr Vintners / 1963 Avery / Appalling Customer Service

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Chris Doty
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Farr Vintners / 1963 Avery / Appalling Customer Service

Post by Chris Doty » 16:21 Fri 07 Mar 2014

About a week ago, I placed an order with Farr for its remaining case of 1963 Avery. As it is not a bottle easy to come by here in the States, I was excited to have acquired it. I had given instructions for delivery to Seckfords, and supplied all that was required of me to issue an invoice.

A few days later, I was sent an email asking if I would not prefer to have the wines delivered to my US address, though no indication of cost was provided. Having not responded to that email, I was emailed this morning to say that they had canceled my order. I called to inquire as to why any business owner would unilaterally 'DK' an order such as mine, and was told it was because they didn't know where the wine should go. They told me that it would cost ~$800 to ship the wines to the US (nearly as much as the bottles themselves) and naturally I re-confirmed that they should be sent instead to Seckfords. I was told the order would be reissued and got off the phone, only to be emailed to say the Avery case is no longer available. No apology, no effort of any kind to demonstrate any interest in customer satisfaction, nada.

This would have been my first experience with Farr. It will instead be my last.

Those of you who follow my posts know that I am not prone to such threads, I was just especially perturbed by this latest retailer fail. Sigh...

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jdaw1
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Re: Farr Vintners / 1963 Avery / Appalling Customer Service

Post by jdaw1 » 16:33 Fri 07 Mar 2014

Chris Doty wrote:only to be emailed to say the Avery case is no longer available.
Not me guv — I didn’t snaffle it.

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djewesbury
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Re: Farr Vintners / 1963 Avery / Appalling Customer Service

Post by djewesbury » 18:52 Fri 07 Mar 2014

Someone should alert Farr to this thread really. I feel ashamed; Crystal Palace FC, my team, have a directorial linkage with Farr (Julian, I notice that CPFC are your local team too. I must take you to a game one day.) I apologise on behalf of south London and indeed the nation.
Daniel J.
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AHB
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Re: Farr Vintners / 1963 Avery / Appalling Customer Service

Post by AHB » 01:23 Sat 08 Mar 2014

jdaw1 wrote:
Chris Doty wrote:only to be emailed to say the Avery case is no longer available.
Not me guv — I didn’t snaffle it.
But Gerwin bought a case of this rather rare port a few days ago.

At least it went to a good home :)
Top Ports in 2019 (so far): Cockburn 1947 and Quinta do Noval Nacional 2017
2018 Ports of the year: São Leonardo 1927 White Port (Bottled 2018), Quinta do Noval Nacional 1994

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djewesbury
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Re: Farr Vintners / 1963 Avery / Appalling Customer Service

Post by djewesbury » 13:49 Sat 08 Mar 2014

Just had a browse around Avery's cellars in Bristol. An excellent selection of Rieslings. I notice they still bottle an LBV (TFP).
Daniel J.
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TLW
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Re: Farr Vintners / 1963 Avery / Appalling Customer Service

Post by TLW » 13:19 Sun 09 Mar 2014

Although their payment system is inconvenient for me, I have not had any problems with Farr, and have bought quite a few cases from them over the last couple of years.

Very sorry to hear of the bad experience.

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gerwin.degraaf
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Re: Farr Vintners / 1963 Avery / Appalling Customer Service

Post by gerwin.degraaf » 20:26 Sun 09 Mar 2014

AHB wrote:
jdaw1 wrote:
Chris Doty wrote:only to be emailed to say the Avery case is no longer available.
Not me guv — I didn’t snaffle it.
But Gerwin bought a case of this rather rare port a few days ago.

At least it went to a good home :)
Indeed, they've arrived last Thursday (shipping done by Connoisseurs) at my home. I've ordered my case on Feb 25th , after quite some e-mails forth and back about the condition of the (then available) different stocks of the Avery's (when I was looking, there were 3 cases and 2 9-bottle lots available). It was my first encounter with Farr, and my experience with them was actually quite good, quick replies to my (many) e-mails to answer my questions and a swift service (with the invoice as well :wink: by the way).

Too bad your order went in this poor manner!

Should you ever be in my neighbourhood (chances are probably poor, since I'm in the Netherlands), please know then that there will be a bottle of the Avery ready to be opened for you!
:990033:

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